Experience
United Bank, IT Technical Support, Pike County [ 2019 - 2022]
- :Monitored systems in operation and quickly troubleshoot errors.
- :Used ticketing systems to manage and process support actions and requests
- :Assisted with updating technical support best practices for use by team.
- :Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- :Installed new hardware, software and maintained existing components
Suntrust Bank, Atlanta Ga - Head Teller [Oct 2018 - Mar 2019]
- :Implement effective company policies to ensure that all practices comply with labor and employment regulations
- :Increased employee retention rates by managing workplace satisfaction to an over 90% success rate by creating and maintaining a positive work environment
- :Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- :Mentored and trained new tellers on bank procedures and customer service standards.
- :Replenished ATM funds in empty canisters prior to validation process.
Projects
My Resume
I designed my Résumé from groundup with simple Html5 and CSS3.
Education
Coding Dojo, Web Development Student [2021 - 2022]
Over 24 weeks, 1000+ hours of an intensive and immersive program to learn full stack web development skills. An average of 85 hours per week was dedicated to building and studying the many concepts of computer science such as algorithms, data structures, Object-Oriented Design, MVC patterns, Agile Development and Test/Behavior Driven Development.
Bottega Tech devbootcamp [2019-2020]
Over 24 weeks, 1000+ hours of an intensive and immersive program to learn full stack web development skills. An average of 85 hours per week was dedicated to building and studying the many concepts of computer science such as algorithms, data structures, Object-Oriented Design, MVC patterns, Agile Development and Test/Behavior Driven Development..
Columbus State University
Associates Degree